All products from CEN Wax & Scents are meticuously packed with love and care. Our quality control department also do a thorough check of all our products before sending. We therefore do not offer exchanges or refunds without investigation.
Although we have never had any of our candles destroyed in transit, we do recognise that this is a possibility for most fragile items.
For breakages and exchange requests please contact us via [email protected] within 72 hours of receiving your parcel. We will then look into your query and will do our best to find a solution for you.
Please note all exchanges are provided at the discretion of CEN Wax & Scents.